About Our Practice

General FAQs

Our office hours are Monday through Friday 8:30am until 5:00pm. The phones are answered for appointments to be scheduled by our front office staff from 8:30 to 1:00 and from 1:45 to 5:00pm. Same day sick appointments are available every day, as are nurse visits for things like newborn weight checks, immunizations, and strep tests for older children. Well visits are scheduled up to three months in advance, but we save some slots for changes and add ons up to 3 days in advance. On line sick appointments and recheck appointments are available to be made at any time through the patient portal up to 3 days in advance. See more detailed information about well visits, sick visits, and office policy about scheduling appointments.

After almost 25 years of doing so we no longer see newborns at the hospital, instead turning over the hospital care to the staff pediatricians that have been hired by all the area hospitals. These highly qualified physicians are are standing by and ready 24/7 to care for your newborn at the hospital. They will provide discharge papers to bring to your first visit and will coordinate specific follow up care in the office when needed. They also will arrange care by a neonatologist in the hospital if your baby has any unexpected complications. We see newborns in the office at 1-3 days of age and are available by phone to answer any questions you may have before your first visit. Read more about newborns.

Once your newborn leaves the hospital if there is ever a reason for a hospital admission it would be at Children’s Healthcare of Atlanta at Egleston or Scottish Rite. (CHOA) Both hospitals have a team of doctors, called Hospitalists, who are available 24/7 and will take excellent care of your child during the hospital stay. There is ongoing communication with us, a discharge summary is sent, and all follow up is done in our office.

To register for the secure portal you must be a patient here with correct and updated information on file. If you have one child you can pick a user name and register with that child’s name, date of birth and email we have on file for you. If you have multiple children you would like to be linked with one log on you may pick a user name and register with your (the parent’s) name, birthday and email that we have on file. The exact spelling of your name and the same email must match what we have on file in each of your children’s charts. You will be emailed a link and then be able to choose a password. If you have any difficulty or are a new patient call the office and we will be happy to assist you.

Forms can be completed at office visits at no charge. All children will be given an updated 3231 form, the immunization form needed for all daycares and schools, every time an immunization is given. Sports forms, camp forms, and school forms can be filled out at any checkup visit for no charge. Please be sure to fill out your part ahead of time. Due to the amount of administrative time required, there is a $10.00 fee for all forms requested at other times. The easiest way to request a form is to submit a request on the patient portal, where you also are able to upload a document for us to complete. You may also call, email or fax your request.

To request a copy of your records send us a request via the patient portal or submit this form. The administrative charge for record copying and sending is $15.00 for records 1-20 pages, and an additional $0.80 per page for larger records. Payment is due upon request. Medical records can be sent to a specialist or agency at your request for no charge. Please allow 5 business days to complete.

Our nurse is available free of charge from 9:00 to 5:00 to help you with routine advice, help decide if an office visit is necessary, and process prescription refills. At times, at your request, with physician guidance certain medical conditions can be handled safely over the phone, saving you an office visit. There is a $15.00 charge if you decide to take advantage of that service. See complete details here.

A physician is available 24/7 to answer your urgent and emergent needs. We recommend you first explore this web site to see if the answer to your question can be found. Full details of how to contact us, other options, and what to do can be found here. For life threatening emergencies, always call 911.